e-Mongolia

e-Mongolia is a lifestyle service software designed specifically for residents of Mongolia. After logging in, users can view various public information from the local government and their own identity information at any time. They can also participate in various government surveys, petitions, or submit their own questions and updates on the resolution progress, ensuring a better quality of life for residents. The software has a built-in search function; simply enter keywords to find relevant government documents, draft laws, and related functions, saving users time and effort. The software will be continuously updated to introduce more practical features, thereby bringing residents an even better quality of life.

Features of e-Mongolia:

Digital Access to Government Services: The app provides citizens with the ability to access a wide range of government services anytime and anywhere, eliminating geographical and time constraints.

Centralized Personal Records Access: This tool features a unified platform where users can view their own and their children's government-held information, including civil registration records, passports, and shareholdings.

Intelligent Service Guidance: It allows users to receive step-by-step guidance from an intelligent agent, simplifying the process of obtaining various government services.

Government Survey Participation: The app provides citizens with the opportunity to participate in government surveys, fostering civic engagement and allowing their voices to be heard.

Petitions and Complaints Management: It allows users to submit petitions or complaints directly through the platform and monitor the progress of their resolution, ensuring transparency and accountability.

What e-Mongolia Offer:

The system, which compiles and integrates government services to provide easy and smooth round-the-clock access, now allows  citizens to obtain 181 government services through mobile application (iOS and Android) and online website, such as references, submission of request to government services, tracking of application processes without limitation of geography, locations, and time and so on. Furthermore, users are able to submit their requests and petitions to the government agencies, and get address location, office hour, and service conditions of the government agencies. 

Other government service systems, such as E-barimt (VAT promotion system under the Ministry of Finance) and E-halamj (social welfare services under the Ministry of Labor and Social Protection) have also been integrated into the E-Mongolia platform. Another 492 government services will become available on the system within the next year, according to the developer. E-Mongolia app users will not be charged for data used while accessing the app until the end of 2020 in agreement with mobile service providers, such as Mobicom, Unitel and Skytel as part of their social responsibility.

During the presentation of E-Mongolia platform, Chair of the Cabinet Secretariat L.Oyun-Erdene underlined that the system has been developed and introduced within the framework of the government’s long-term development policy ‘Vision – 2050’ and the government’s action plan for until 2024 with a view to reduce red tape and bureaucracy for citizens of the country and develop single-window service concept. 

“As five to seven years are estimated to be required for Mongolia to make a complete digital transition, the Parliamentary Standing Committee on Innovation and Digital Policy is developing several bills to ensure digital transition, such as bills on information security, data protection, etc. At minimum, MNT 10 billion could be cut on annual expenses related to paper-based document filings and postal services with the help of the full digitization of government services” said Oyun-Erdene.

FAQs of e-Mongolia:

Is there a cost associated with using e-Mongolia?

Most of the services on e-Mongolia are free for users; however, some specialized courses or premium content may require payment.

How do I create an account on e-Mongolia?

To create an account, visit the e-Mongolia website or app, navigate to the registration section, and follow the prompts to enter your personal information and set up your account.

Is my personal data safe on e-Mongolia?

Yes, e-Mongolia takes user privacy and data security seriously, implementing measures to protect personal information according to industry standards.

Can I access e-Mongolia from outside of Mongolia?

Yes, as long as you have a stable internet connection, you can access e-Mongolia from anywhere in the world.

What should I do if I encounter technical issues with e-Mongolia?

If you face any technical difficulties, you can contact the customer support team via email or through the support section on their website.

Are there any training programs available on e-Mongolia?

Yes, e-Mongolia offers various online training programs covering topics such as digital literacy, entrepreneurship, and technology skills.

Conclusion:

The e-Mongolia app is designed to provide efficient and convenient access to government services. It offers a user-friendly interface that makes it easy for users to navigate through the app. With e-Mongolia, users can access various government services such as tax payments, social insurance, and healthcare services. The app's latest update has made it even more user-friendly and secure. Overall, e-Mongolia is a great app for anyone who wants to access government services in a convenient and efficient way.