Edesur Movil v1.0.19

The Edesur Movil app offers a convenient platform for users to manage their utility payments and services effortlessly, revolutionizing how customers engage with their utility provider. It is designed to grant users the freedom to access services and conduct transactions without constraints, enhancing the overall customer experience.By utilizing this tool, users have the capability to pay bills promptly through a seamless online system which supports major credit card brands. Notably, express payment options are available by entering your ID or contract identification number, enabling the quick settling of outstanding balances either partially or in full. Following the transaction, users will receive a detailed receipt via email or as a .pdf file, ensuring a record of the payment.Balance inquiries can be made directly through it, providing current statuses of accounts and the amounts due. This feature is indispensable if you manage multiple contracts, as it keeps you informed and ready to make timely payments.Priority access to customer service is provided, including an Interactive Voice Response (IVR) system that automatically informs of the status of your service circuit and estimated times for restoration, should there be an interruption.Setting up recurring payments is streamlined through its functionality. You are guided in registering for this feature, followed by prompt contact from a service representative to finalize your registration, ensuring your future payments are automated and hassle-free.Additionally, a geolocation tool is integrated to locate nearby payment and service points, complete with operational hours and available transaction details. This allows for efficient planning of visits to physical locations, saving valuable time.To get started, simply download this user-friendly platform and register using your Contract Identification Number (NIC) and personal information. With the Edesur Movil app, you're equipped to manage your utility services with ease and reliability.

Features:

Convenient Payment Options: Easily pay your bills online with all major credit card brands, without any hassle.

Quick and Easy Transactions: Pay third parties instantly without having to register them in your account, saving you time and effort.

Priority Access to Call Center: Get assistance from our Call Center with priority access, ensuring prompt and efficient service.

Recurring Payments Platform: Link your service to our Recurring Payments platform for hassle-free bill payments.

Payment Point Geolocation: Find the nearest payment points to your location with our geolocation feature, making bill payments even more convenient.

Highlights:

Pay Bills Online: You just have to select the Express Payment option and by typing the ID or NIC (contract identification number), the pending balance will come out and you will be able to pay partially or totally the account, with the credit card of your choice. Once the transaction is concluded, the receipt will be generated with all the transaction data via email or .pdf for you to keep.

Consult Balances: With the option to check the balance, you will be able to identify the status of each registered contract if you have more than one and know the amount to be paid.

Call Center Services: Every time you need help from one of our representatives, you can use this option so that you can contact us. In this call our IVR responds to you where you can automatically and immediately know the status of your circuit and the estimated time of the interruption in case it is not energized, accessing option 2. You can also talk with our representatives with priority.

Recurring Payments: Through this new service channel, you can access the registration in our recurring payment platform, completing the available form, and you will immediately be contacted to complete the process with the final approval by one of our representatives.

Geolocation of Offices and Payment Points: In this option you will be able to access all EDESUR payment and service points, know their service hours, and the transactions that you can make, our goal is that you can plan yourself as a customer and get the most out of your time.

Tips for Users:

Set up Recurring Payments: Link your service to the Recurring Payments platform to automate your bill payments and avoid missing any deadlines.

Save Receipts Electronically: Instead of keeping paper receipts, opt to receive transaction receipts via email or as a downloadable .pdf file. This way, you can easily access and organize your payment records.

Take Advantage of Express Payment: Use the Express Payment option for a quick and hassle-free bill settlement process. Simply input your ID or NIC, see the pending balance, and choose your desired payment amount.

Final words:

Edesur Movil revolutionizes the way clients interact by providing a user-friendly platform for self-service. With this app, clients can pay their bills instantly with any major credit card, pay third parties without hassle, and access the Call Center with priority.