HotSOS Mobile

HotSOS Mobile for Android extends Amadeus' award winning desktop Hotel Service Optimization System to the field on mobile tablets and smartphones. HotSOS Mobile is the premier application for empowering hotel employees to provide guests the best possible stay from a service and facilities perspective. Through HotSOS Mobile, employees and managers can access multiple functions catered to their role within the hotel operations. The role based access notifies staff of awaiting service orders and allows them to view detailed information and manage pending work better. HotSOS Mobile also gives the ability to generate service orders and perform guestroom or public space inspections and gives department heads and hotel managers a tool to easily manage operations on the go.

About:

HotSOS Mobile is a suite of mobile dialog & insight products designed to improve guest engagement and support data-driven business decisions. In hospitality, guests use loop to request, compliment or raise concerns while on-property from their personal mobile device(s) through web, app, text messaging or email.

Features:

Get buy-in from all stakeholders. It’s important that all department heads are on board and invested in the process, as mobile service solutions offer the most value when utilized across all functional areas at the hotel.

Realize that a mobile hotel service optimization system might just highlight issues. Hotel managers tend to think that an optimization system will automatically fix their problems. However, the system will often identify the problems in the staff and operations. Management will then need to make process and staffing changes based on the information gathered.

View the system as a greater hotel solution. Many hotels think of solutions like HotSOS as only a housekeeping or an engineering solution, when in reality its a hotel management solution. If stakeholders aren’t reporting issues to engineering or housekeeping, then it will not be effective. Every department needs to take part. By providing Samsung Galaxy tablets to all employees, hotel management can make it simple for staff to report issues and respond to work orders, increasing productivity, accountablity and efficiencies.

Choose a solution that meets your requirements. Since there are many solutions available, it’s important to review the features of each one to determine if they match your needs. One of the most important features is integrating with other applications that help realize synergies and sharing of data across plaforms. HotSOS currently integrates with more than 100 partner vendors and the Newmarket team are on the constant lookout for new opportunities to partner with other system to enhance the guest and user experience.

Promote the system from the top down. People respect what management inspect. A successful implementation starts from the top with buy-in and involvement from senior managers at the hotel.

Pros & Cons:

Pros

It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department.

This software is very user friendly and easy to install and operate. I would highly recommend this product.

I like the layout and the overall functionality. It's a pretty easy system to learn.

Cons

The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.

The system lags at times which makes the orders not accurate on timing.

Having to chance passwords every 90 days is a problem.

Conclusion:

HotSOS is an award-winning solution for hotel service optimization that improves efficiency and profits for hotel managers. HotSOS consists of both a desktop solution and a mobile application. The mobile solution is ideal for use on mobile tablets and smartphones and provides hotel employees with access to information and functionality relevant to their role in hotel operations. The mobile application enables employees to perform guestroom or public space inspections. These inspections allow hotel staff to gather valuable data that helps them improve their hotel's operations. HotSOS also enables employees to generate service orders from any location and perform guestroom or public space inspections on their mobile devices.